Privacy policy

Privacy Policy for LJ’s Mobile Details

Effective Date: 20/03/2025

At LJ’s Mobile Details ("we," "us," or "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our car valeting services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal data when you interact with our Site or use our Services:

  • Personal Identification Information: Your name, email address, phone number, and payment details (e.g., credit or debit card information).
  • Service Information: Details about the car valeting services you request, including the type of service, vehicle details, and any preferences or special requirements.
  • Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, and pages viewed.

2. How We Use Your Information

We may use your personal data for the following purposes:

  • To provide and manage our car valeting Services.
  • To process payments and fulfill your service orders.
  • To communicate with you regarding your bookings, service updates, or promotions.
  • To improve and personalise your experience on our Site.
  • To comply with our legal obligations, including record-keeping and tax purposes.
  • To ensure the security of our website and Services.

3. Legal Basis for Processing Your Data

We process your personal data under the following lawful bases as defined by the UK GDPR:

  • Contractual necessity: We process your data to fulfil our contract with you (e.g., to provide the requested valeting services).
  • Consent: We may rely on your consent to process your data for specific purposes, such as sending marketing communications. You can withdraw your consent at any time.
  • Legitimate interests: We may process your data based on our legitimate interests, such as improving our services and website.
  • Legal obligations: We may process your data to comply with legal requirements, such as for tax or accounting purposes.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

  • Service Providers: We may share your information with trusted third-party companies that assist with our operations, such as payment processors or delivery services, to help provide our services.
  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to a legal request (e.g., a court order or regulatory authority).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, please note that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and improve the functionality of our website.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our Site.

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to erasure: You can request that we delete your personal data under certain circumstances.
  • Right to restrict processing: You can request that we restrict the processing of your data in certain situations.
  • Right to object: You can object to the processing of your personal data in certain circumstances.
  • Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. If you request that we delete your data, we will comply unless we are legally required to retain it.

9. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

LJ’s Mobile Details
Email: ljsmobiledetails@gmail.com