Refund policy

Refund/Return Policy for LJ’s Mobile Details

Effective Date: 20/03/2025

At LJ’s Mobile Details, we are committed to providing high-quality car valeting services. We understand that sometimes things may not go as expected, and we want to make sure that you are satisfied with our services. Please review our Refund/Return Policy below to understand your rights and options.

1. Service Satisfaction Guarantee

We strive to provide top-quality valeting services. If, after receiving our service, you are not satisfied with the results, please contact us within 7 days from the date of service completion. We will investigate your concerns and, if appropriate, offer a free re-clean of your vehicle to address the issue.

2. Eligibility for Refunds

We offer refunds only under the following circumstances:

  • Service Failure: If the service was not performed as described or there was a significant error in the work (e.g., missed areas, improper cleaning), you are entitled to request a refund or re-clean.
  • Booking Errors: If we made an error with your booking (e.g., the wrong service was booked or the appointment was not fulfilled), you are entitled to a refund or alternative service.
  • Damage to Vehicle: In the unlikely event that our service causes damage to your vehicle, you may be entitled to a refund or compensation as determined by our assessment.

3. Non-Refundable Situations

The following situations are not eligible for a refund:

  • Change of Mind: If you simply change your mind about the service after it has been booked or performed.
  • Pre-existing Conditions: If your vehicle had pre-existing damage or issues that were not addressed by our service (e.g., stains that cannot be removed, worn upholstery).
  • Unforeseen Circumstances: If your vehicle was not accessible or was in an unsuitable condition for valeting, resulting in an inability to provide the service as intended.

4. How to Request a Refund or Re-clean

If you are unsatisfied with our service and wish to request a refund or re-clean, please follow these steps:

  1. Contact Us: Reach out to us within 7 days of service completion via email at ljsmobiledetails@gmail.com.
  2. Provide Details: Please provide your booking reference, a description of the issue, and any relevant photos if applicable.
  3. Assessment: We will assess the situation and determine if a refund, re-clean, or other resolution is appropriate. If a re-clean is required, we will arrange a convenient time for you to have your vehicle re-serviced.

5. Refund Process

If you are entitled to a refund, it will be processed to the original payment method used at the time of booking. Refunds will typically be issued within 5 business days of approval.

6. Cancellations and Rescheduling

  • Cancellations: If you need to cancel your booking, please notify us at least 24 hours before the scheduled appointment to avoid any cancellation fees. Late cancellations may incur a fee of £20.
  • Rescheduling: If you need to reschedule, please contact us at least 24 hours before your appointment. We will do our best to accommodate your request.

7. Consumer Rights

This policy does not affect your statutory rights under UK law, including those provided by the Consumer Rights Act 2015. You are entitled to a refund, repair, or replacement if our services do not meet the standards expected by law.

8. Contact Information

If you have any questions or wish to request a refund, re-clean, or discuss any concerns, please contact us:

LJ’s Mobile Details
Email: ljsmobiledetails@gmail.com